Our Policies
At Santa Barbara Pistachios, we take pride in serving our customers with great products, year after year. We have created so many wonderful relationships with our customers over the years. As in all good relationships, communication is important. Please read our policies below and be sure to get in touch if you have any questions.
Shipping Policy
Orders are shipped the same day, if your order is placed by 1:00pm PST.
Orders are processed daily, and we make every effort to ship them out in a timely manner.
Allow an extra day or two during holidays or for large orders.
All orders placed after 2 pm on Thursday will not be processed until the following Monday.
Shipments to Hawaii, Alaska, U.S. Territories or an APO can be shipped via USPS Priority Mail or in Priority Mail Flat Rate Boxes. An additional charge may apply. Orders being delivered to these areas must be placed by phone or e-mail. Please contact us at (800)896-1044 or e-mail:
info@sbpistachios.com to place your order. Santa Barbara Pistachio Company cannot be held responsible for packages lost by USPS.
All other orders are shipped UPS Ground. Due to the rural location of our farm, overnight delivery service is unavailable. Options for expedited delivery are 2nd Day Air & 3 Day Select. Shipments to the East Coast via UPS Ground will take a minimum of 5-7 business days. Please see the map below for average time in transit.
UPS will NOT deliver to P.O. boxes.
Please provide a street address in the shipping information fields.
Santa Barbara Pistachio Company is not responsible for incorrect addresses.
Examples of incorrect addresses include:
Missing Suite, Apartment or Unit numbers
Old Addresses
P.O. Boxes
Incorrect or missing zip code
Using Avenue, Road, Lane, etc. incorrectly
If there is a problem or delay with your order, we will notify you as soon as possible by e-mail or telephone.
Please leave a note for UPS if you will not be home to accept your package. A signature is required for 2-day or other expedited delivery.
Santa Barbara Pistachios cannot be held responsible for orders that are left at your front door and not signed for.
If there is any damage to your package & its contents due to the shipping process, please refuse the package and contact your local UPS office immediately, or call 1- 800-PICK-UPS (1-800-742-5877) for UPS customer service.
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Return Policy
At Santa Barbara Pistachios we back our pistachios with a
100% satisfaction guarantee. If for any reason, you are unsatisfied with your purchase please contact us at (800) 896-1044 for instructions on returns and exchanges. We will replace or refund in the event the product does not meet your expectations. You must contact us within 15 days of your order. In case of refund, shipping charges are not refunded. Refunds are processed when the original product is returned to us.
Privacy Policy
Santa Barbara Pistachios knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting www.santabarbarapistachios.com, you are accepting the practices described in this Privacy Notice. We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. If you have purchased from us or subscribed to one of our newsletters and have chosen to receive e-mail from us, we may occasionally update you via email of special opportunities. To customize the information you wish to receive from us, or to let us know you do not wish to receive email from us, simply notify us of your e-mail preferences. We may share non-personal, non-individual statistical or demographic information in aggregate form with third parties for research purposes. If you have any questions regarding our privacy practices, please email us at
info@sbpistachios.com.
Our Policy is intended to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Privacy Policy for changes. Thanks!